You have the right to cancel your contract within 14 days of acquiring physical possession of the goods without giving any reason. If you’re unhappy with your purchase for any reason please let us know. Provided the goods are unused and not damaged, if they are returned as sold, no later than 14 days from the day on which you advised us of your decision to cancel, we can refund you in full by the original payment method. This does not affect your statutory right to check the goods to establish their nature, characteristics and functioning.
Please note you cannot cancel contracts for the supply of sealed goods that are not suitable for return for health protection and hygiene reasons and were unsealed after delivery. Whilst not an exhaustive list, items such as used brushes would be excluded from the right to cancel. All items that are sold unsealed may be returned.
You should expect to receive your refund no later than 14 days of us receiving the returned product or once we have received proof of postage no later than 14 days, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Return Address Desire Beauty Distribution, Rathmount, Blackrock, Dundalk, Louth, A91AC97
For any other info, customer enquiries or issues please contact [email protected]